Privacy Policy

Last updated: 23/12/2025

At HotPlatesNI, we are committed to protecting your privacy and ensuring your personal data is handled safely, securely, and in accordance with UK data protection laws, including the UK GDPR.

This Privacy Policy explains how we collect, use, and protect your information when you visit or make a purchase from our website.

1. Information We Collect

When you use our website or place an order, we may collect the following information:

Personal Information

Name
Billing and delivery address
Email address
Phone number

Order & Payment Information

Products purchased
Order history

Payment details are processed securely by our payment providers and are never stored by us.

Document Uploads (Road-Legal Plates Only)

For road-legal number plate orders, we are legally required to collect:

Proof of identity
Proof of entitlement (e.g. V5C or equivalent)

These documents are:

Used solely for legal compliance
Accessed only by authorised personnel
Stored securely
Deleted once no longer required

2. How We Use Your Information

We use your information to:

Process and fulfil orders
Verify documentation for road-legal plates
Communicate with you about your order
Provide customer support
Improve our website and services
Meet legal and regulatory obligations

We never sell or rent your personal data to third parties.

3. Show Plates

If you purchase show plates, no legal documentation is required.
Any information provided is used only to fulfil your order.

4. Sharing Your Information

We only share your data with trusted third parties where necessary, including:

Payment processors
Delivery and courier services
Shopify (our e-commerce platform)

These providers only receive the information needed to perform their services and are required to protect your data.

5. Data Security

We take reasonable and appropriate measures to protect your information, including:

Secure website infrastructure
Restricted access to personal data
Secure storage of uploaded documents

While no system is 100% secure, we work hard to keep your information protected.

6. Cookies

Our website uses cookies to:

Ensure the site functions correctly
Improve user experience
Analyse site traffic

You can control or disable cookies through your browser settings.

7. Your Rights

Under UK data protection laws, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data (where legally permitted)
Object to or restrict certain processing

To exercise these rights, please contact us using the details below.

8. Data Retention

We retain personal data only for as long as necessary to:

Fulfil orders
Meet legal requirements
Resolve disputes

Uploaded documentation for road-legal plates is not kept longer than required by law.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Email: hotplatesni@gmail.com
Business Name: HotPlatesNI
Location: Northern Ireland, United Kingdom

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.